Your portal
Suppliers share orders, dates, and documents through the process you already have.
Supplier portals & EDI
Mandel carries supplier work through across your portal, EDI, and ERP
A supplier sends a new date. Your team still needs to check the impact and arrange the next step. Mandel does that work across email, portals, EDI, and ERP.
Each has a job to do.
Your EDI connection
Structured transactions carry the purchase order, acknowledgement, shipment notice, and invoice.
Mandel
Follows up on what is missing, investigates changes, and carries the agreed action through to the order record.
Follow one delayed order.
The supplier’s new date misses your build. Here is the work Mandel carries through.
Supplier email
PO 4500932716 · 800 machined collars
“The collars are on backorder. We can deliver on 23 November.”
Delivery is six weeks after the required date
Mandel checks the supplier’s reply against the order and the production need date.
- Needed for the build
- 12 Oct
- Supplier’s new date
- 23 Nov
A replacement needs to be arranged.
The permitted actions and required approvals are agreed for each workflow.
What happens after the update arrives?
Start where your current process leaves work for a buyer. There is no need to replace a connection that already works.
The supplier has not confirmed.
What still needs doing
Find the right contact and get a complete response.
What Mandel takes on
Follow up through the agreed channel and reconcile the reply.
The new date misses production.
What still needs doing
Check the impact and find an acceptable alternative.
What Mandel takes on
Gather options and bring the decision to the buyer.
The invoice differs from the agreement.
What still needs doing
Check the terms and pursue a correction.
What Mandel takes on
Assemble the evidence and follow through with the supplier.
A resolution arrives by email.
What still needs doing
Make sure the order record reflects it.
What Mandel takes on
Record the confirmed outcome and attach the evidence.
Portal and EDI capabilities depend on your vendor and configuration. Start with the work your own setup leaves unresolved.
Fit it around your operation.
Your team and suppliers keep the systems they already use.
Do we need to replace our portal or EDI setup?
No. Mandel works alongside them. Agree which messages, transactions, and actions are in scope for the first workflow.
Do suppliers need another login?
No new Mandel login is needed for supplier email workflows. Where your process already uses a portal, Mandel follows that agreed channel.
Will Mandel write back to the ERP?
ERP updates are part of the workflow you agree during setup. Specify which records can change, which actions need approval, and what evidence must accompany the update.
Can we start without a new integration project?
Begin by reviewing historical correspondence and exported order records. Live actions and ERP updates need the appropriate connections and permissions agreed before rollout.
Try it on a few orders you know well.
Bring the supplier messages and order records. We’ll look at what was missed, what needed follow-up, and what Mandel could have done.
Talk through your workflow (opens in a new tab)A historical review sends no messages and changes no ERP records.
